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*Due to tedious, handcrafted nature of my products, I am unable to provide refunds or exchanges of custom cookies.*




I take alot of care in shipping all of my cookies. Each cookie is individually wrapped in bubble wrap. All cookies are custom made, and are perishable so I do not give refunds (money-back) on cookies that arrive broken.


On every order insurance is included up to $100.00 per package, if you would like to increase the value of the insurance please let me know by Emailing: immediately (within 24 hours) after placing your order. If your order should become damaged during transit, I will assist you in placing the claim with the delivery carrier. Please inspect your cookies upon delivery and notify me if any cookies arrived broken.  Take 1 or 2 pictures of the broken cookies so I can file a damage claim with the shipping courier on your behalf.  The shipping courier may ask for further proof of damage so be sure to  keep everything you received in the shipment - broken cookie(s) and all packaging materials.  


Please do not return or refuse packages or broken cookies, this will not act as a cancellation of your order and I will not issue a refund.


Cookie Order Errors (color, ribbon, spelling, etc)


At the time of placing your order, you will receive an order confirmation e-mail with most of the details of your order. If any information is missing from the order confirmation or invoice that you wanted on the cookies (i.e. name or specific colors, etc) it is the customer's responsibility to inform me within 24 hours of receipt so that I may send a new revised invoice with the correct/complete information. India’s Couture Cookies will not be responsible for information that is missing or incorrect on the order confirmation/invoice.


Late/Incorrect Address Shipping


India’s Couture Cookies will not refund a customer due to shipping delays, inclement weather, weather disasters or incorrect address information. I am not responsible if the order does not arrive within the time frame given to us by UPS, Fed-Ex, or USPS. If UPS or USPS Express (guaranteed packages only) is at fault (they change delivery date or lose the package), I will help you with the claim. However, I will not give refunds or credits for orders that are reported missing or delayed by any shipping carrier. If UPS or USPS gives us credit for the shipping charges, I will pass this credit onto our customer (only after we receive credit/check). Handling charges will not be refunded.


Normally we will allow 1-2 extra days to allow for any delivery delays caused by UPS Ground, this is usually only given to customers who place their order 3 or more weeks in advance. If you place your order less than 2 weeks in advance we recommend choosing UPS 3 Day, 2nd  Day or Next Day to guarantee delivery by a certain date.


The delivery date I give you at the time of placing your order is an estimate. I will have it delivered 1-3 days before the event date. The exact date can only given for hand-delivered orders, UPS 3 Day Select, UPS 2nd Day or UPS Next Day.


Please note that all orders receive a confirmation via e-mail. If the confirmation has an incorrect address on it, you must notify me within 24 hours. I will not be responsible for late or lost packages due to an incorrect address. If UPS is able to find the correct address but charges me a $10 incorrect address fee, you will be responsible for paying this fee.




Cancellations of cookie orders that are received 7 days or more prior to the event date (or delivery date) will receive a cookie credit that can be applied to a future order. Please remember the 50% deposit paid at the time of ordering is non-refundable, but if the cancellation is made within the timeframe specified above the deposit will be converted into a credit that can be used at a future date.


Cancellations of cookie orders that are received less than 7 days prior to the event date (or delivery date) will forfeit the 50% deposit that was paid at the time of ordering.


Cookie Variations


All of my cookies are made by hand. With this in mind, please note that there may be slight differences between the cookies you will receive. On occasion the photo cookies will change colors during transport or after receipt. This is more common with darker colored cookies. Our photo cookie images will sometimes stick to the paper in certain weather conditions, please keep the photo cookies away from light and in a cool place (not the refrigerator or freezer). I will not issue refunds or credits for cookies that have slight variations or color changes.

If you choose to freeze your cookies to help keep them fresh before an event, please put them inside an airtight container before placing them in the freezer and bring them back to room temperature before opening the container. I have NEVER frozen my cookies, so please freeze your cookies at "your own risk". Never put any of the cookies in the refrigerator! Condensation will ruin the icing of hand-decorated cookies and images of photo cookies.

Payment Options


I accept PayPal, cash, personal checks and cashiers checks. There is a $25 fee for returned checks. If we do not receive full payment at least 7 days prior to your event date, I reserve the right to cancel the order.

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